Signing Rules & FAQ
We sell tickets in advance so you can purchase tickets early and know approximately what time to arrive. Our tickets are sequentially numbered and called in order.
What does the ticket I purchase get me? (1) ticket gets you (1) autograph on (1) item. The ticket does not include an item. Remember, some athletes have different prices depending on the item.
Do you have items available for purchase?
We always carry a limited amount of 8x10 photos of the guest appearing. We also strive our best to have a variety of items to get signed. Please call to see what we have in stock or to request an item in advance.
Can we take pictures with the autograph guest?
It is up to the discretion of the guest on whether they're willing to take pictures or not. If willing, they may not always be able to get up and pose, especially for sold out events. However, they can still take a picture while sitting down so please have your camera prepared.
Can I get an autograph even if I can't make the signing?
Yes, you can purchase a ticket prior to the signing and drop your items off. You can then pick up your item anytime after the event.
Do you accept mail in items for signings?
Yes, you can mail them to our store (please make sure to send your items early so you don't miss the deadline). Please include your contact info when you mail in so we can contact you about return shipping.
What if I lose my ticket?
Unfortunately, tickets cannot be replaced if lost or stolen. If tickets are still available, you can purchase a replacement. We will issue a refund only if your original is found and still intact with the stub.
What if I am running late?
If you are running late please call the store at least 1 HOUR before the start of the autograph session.
What if I miss the event?
If you miss the event, no refunds will be issued. If you become aware that you are going to miss the event, you must call the store at least 15 minutes prior to the scheduled end of the event so we can get something signed for you.
Reminder: For every (1) adult ticket purchased, one child 12 or under may accompany them into the signing. For example: (2) adult tickets purchased, two children can accompany the ticket holder, etc. Thanks for your understanding.